Privacy Policy

We fully understand how important data protection is to every individual. Just like you, we abhor the intentional disclosure of personal data. Radwerk promises never to sell customer data or share it with third parties for commercial purposes. All data collected is used solely to enhance your experience with our cleaning products. Sensitive data is encrypted and anonymized.

This Privacy Policy explains how Radwerk collects, uses, and discloses personal data on the e-commerce platform.

What data do we collect?
Personal data is information that can directly or indirectly reveal your identity. This includes anonymized data if it is linked to other information that makes you identifiable. Irreversibly anonymized or aggregated data that cannot be traced back to you is not considered personal data.

We only collect and use data that:

is necessary to fulfill our legal obligations,

is required to conduct business and provide the services you have requested.

Data is collected when you:

register on our website,

place an order,

subscribe to our newsletter, or

participate in a survey.

The following information may be requested when placing orders or registering:

Name, email address, delivery address, and telephone number.
However, you can also visit our website anonymously.

What do we use your data for?
Your data is used for the following purposes:

Personalizing your experience (to better meet your needs),

Improving our website (based on your feedback),

Customer service (processing your inquiries more quickly),

Processing payments and deliveries,

Conducting competitions, promotions, or surveys,

Sending emails (order confirmations, product updates, advertising*).

*You can opt out of receiving advertising at any time.

Legal basis for data processing (EU/EEA)
If you live in the EU or EEA, your data will be processed in accordance with Art. 6 GDPR:

(a) Consent,

(b) Performance of a contract,

(c) Legal obligation,

(f) Legitimate interests (e.g., fraud prevention).

Right of withdrawal: You can withdraw your consent at any time by email. This does not affect the legality of the processing carried out so far.

Your rights
You have the right to:

Access, rectification, or erasure of your data,

Restriction of processing or objection,

Data portability (where technically feasible),

Location to a data protection authority.

To prevent misuse, we may verify your identity before processing.

How do we protect your data?
SSL encryption for all sensitive data (e.g., credit card information),

No payment data is stored on our servers,

Daily security scans by McAfee Secure (Symantec),

Strong passwords are recommended (do not use the same ones as on other websites!).

Do we use cookies?
Yes. Cookies help us:

Save your shopping cart,

Remember preferences for future visits,

Analyze website traffic (via Google Analytics).

Third-party providers (e.g., Facebook/Twitter buttons) may set their own cookies. You can disable cookies in your browser, but some functionality will be limited.

Disclosure to third parties?
We do not share personal information with external parties – except with:

Trusted service providers (for payments, deliveries, etc.),

Government authorities (if required by law).

Anonymous data may be used for marketing purposes.

Storage period
Data will only be stored for as long as:

necessary for the stated purposes,

legal retention obligations exist (e.g., tax law).

Links to third-party providers
External links are subject to their own privacy policies. We assume no liability for their content.